站區(qū)動(dòng)態(tài)
下花園收費(fèi)站開(kāi)展司乘滿意度問(wèn)卷調(diào)查活動(dòng)
作者:耿海亮
來(lái)源:下花園站
發(fā)布時(shí)間:2019-03-27
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<span style="font-size:12pt;font-family:宋體;">為了解司乘滿意度</span><span style="font-size:12pt;font-family:宋體;">及</span><span style="font-size:12pt;font-family:宋體;">服務(wù)</span><span style="font-size:12pt;font-family:宋體;">需</span><span style="font-size:12pt;font-family:宋體;">求,</span><span style="font-size:12pt;font-family:宋體;">不斷提升服務(wù)水平和</span><span style="font-size:12pt;font-family:宋體;">認(rèn)可度,</span><span style="font-size:12pt;font-family:宋體;">更好服務(wù)司乘。</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">月</span><span style="font-size:12pt;font-family:宋體;">27</span><span style="font-size:12pt;font-family:宋體;">日</span><span style="font-size:12pt;font-family:宋體;">,</span><span style="font-size:12pt;font-family:宋體;">下花園收費(fèi)站</span><span style="font-size:12pt;font-family:宋體;">創(chuàng)新創(chuàng)效保任務(wù)工作領(lǐng)導(dǎo)小組</span><span style="font-size:12pt;font-family:宋體;">在收費(fèi)廣場(chǎng)</span><span style="font-size:12pt;font-family:宋體;">開(kāi)展司乘滿意度問(wèn)卷調(diào)查</span><span style="font-size:12pt;font-family:宋體;">活動(dòng)</span><span style="font-size:12pt;font-family:宋體;">。</span><span style="font-size:12pt;font-family:宋體;">通過(guò)</span><span style="font-size:12pt;font-family:宋體;">向過(guò)往</span><span style="font-size:12pt;font-family:宋體;">車輛</span><span style="font-size:12pt;font-family:宋體;">發(fā)放</span><span style="font-size:12pt;font-family:宋體;">“司乘滿意度</span><span style="font-size:12pt;font-family:宋體;">調(diào)查問(wèn)卷</span><span style="font-size:12pt;font-family:宋體;">”和與司乘面對(duì)面溝通交流,了解司乘對(duì)站區(qū)站容站貌、廣場(chǎng)秩序</span><span style="font-size:12pt;font-family:宋體;">、</span><span style="font-size:12pt;font-family:宋體;">收費(fèi)</span><span style="font-size:12pt;font-family:宋體;">速度、服務(wù)態(tài)度等方面</span><span style="font-size:12pt;font-family:宋體;">評(píng)價(jià)</span><span style="font-size:12pt;font-family:宋體;">與</span><span style="font-size:12pt;font-family:宋體;">服務(wù)</span><span style="font-size:12pt;font-family:宋體;">需求</span><span style="font-size:12pt;font-family:宋體;">,征集提升服務(wù)效能意見(jiàn)建議。</span><span style="font-size:12pt;font-family:宋體;">期間發(fā)放調(diào)查問(wèn)卷</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">0份,收回有效問(wèn)</span><span style="font-size:12pt;font-family:宋體;">卷</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">0份,回收率100%。</span><span style="font-size:12pt;font-family:宋體;">調(diào)查結(jié)果顯示</span><span style="font-size:12pt;font-family:宋體;">,司乘對(duì)站區(qū)各項(xiàng)工作給予了較高評(píng)價(jià),對(duì)站容站貌、文明服務(wù)及廣場(chǎng)秩序給予</span><span style="font-size:12pt;font-family:宋體;">了</span><span style="font-size:12pt;font-family:宋體;">充分肯定。通過(guò)</span><span style="font-size:12pt;font-family:宋體;">開(kāi)展司乘</span><span style="font-size:12pt;font-family:宋體;">滿意度</span><span style="font-size:12pt;font-family:宋體;">問(wèn)卷</span><span style="font-size:12pt;font-family:宋體;">調(diào)查</span><span style="font-size:12pt;font-family:宋體;">活動(dòng)</span><span style="font-size:12pt;font-family:宋體;">,</span><span style="font-size:12pt;font-family:宋體;">增進(jìn)了與司乘的溝通交流,</span><span style="font-size:12pt;font-family:宋體;">真實(shí)反映</span><span style="font-size:12pt;font-family:宋體;">了</span><span style="font-size:12pt;font-family:宋體;">司乘</span><span style="font-size:12pt;font-family:宋體;">客觀評(píng)價(jià)</span><span style="font-size:12pt;font-family:宋體;">,為助力“引車上路”</span><span style="font-size:12pt;font-family:宋體;">工作奠定基礎(chǔ)</span><span style="font-size:12pt;font-family:宋體;">。</span><span style="font-size:12pt;font-family:宋體;">(下花園收費(fèi)站 耿海亮)</span>
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